Terms and Conditions
About Us This web site is owned and operated by Pickle and Pumpkin who are completely dedicated to your total satisfaction. If you have any suggestions or comments or if you need to contact us, please email us using the link on the store page or use the details below.
Our Contact details:
Pickle and Pumpkin
1 Masons Close
Stratford Upon Avon
Mobile 0787 6610523
Making A Purchase Making a purchase could not be easier. Just browse our store, and add any items that you wish to buy into the shopping cart. After you have finished your selection, click on 'Checkout' and you will be asked for a few details that we need to be able to complete the order.
All our credit and debit card payments are processed using Shopify Payments (online banking and PayPal payments can also be requested).
When confirmation of your order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable.
All our engraving is done by hand. Cufflinks cannot be engraved on the back. We can either engrave in Lowercase or UPPERCASE, but Lowercase engraving will be done as standard unless UPPERCASE is requested.
Wear & Tear of Fine Silver.
Silver Clay, because of its purity(99.9 Fine Silver) , is a relatively soft metal. If an item is worn every day or hung on a chain with lots of other items or on a key ring, it will gradually age and scrtaches and dent may occur.
Shipping And Handling
We deliver your Impressions kit (if purchased) within 3 days from receiving your order. International orders are generally received in 10 days.
You must inform us within two working days if the goods are lost or damaged in transit so that we can make a prompt claim against the delivery company and correct the problem. Please quote your order number in all correspondence.
You agree that proof of delivery supplied by our delivery company is sufficient evidence to establish that goods have been received.
You agree that Pickle and Pumpkin reserve the right to photograph your finished pieces for use in marketing purposes including images uploaded to the website www.pickleandpumpkin.co.uk.
|Back Orders If your item is not in stock, we will back order for you. You will always be emailed with the option to cancel your order if you would rather not wait.|
|Tax Charges All orders are VAT free.|
|Credit Card Security All our credit and debit card payments are processed using Shopify Payments or Paypal, and a Paypal account is not required to use this service.|
|Reaching Us If you need to reach us, please email us using the link on the store page, alternatively, you can call on 07876 610523 alternatively write to us at Pickle and Pumpkin, 1 Masons Close, Wilmcote, Stratford Upon Avon, CV37 9FH.|
a. Take and fulfil customer orders.
b. Administer and enhance the site and service.
c. Only disclose information to third-parties for goods delivery purposes.
Returning your order before using the impressions kits.
Once you have placed your order, if you change your mind and decide not to proceed, after we have dispatched kits to you, we reserve the right to retain an administration fee of £9.95 after we have received the complete and unused kit returned to us, a refund will then be generated. Postage cannot be refunded.
Any bracelets (excluding personalised charms) and necklaces (excluding personalised pendants) that need to be returned and exchanged must be returned, boxed and unworn within 28 days.
We are unable to provide refunds on any personalised charms, pendants, keyrings, cufflinks, decorations or bookmarks as they are unique to you and have no resale value. We do not cover any return postage costs. Inkless kits will not be refunded once used.
We may change our terms and conditions at any time, so please do not assume that the same terms will apply in the future.
All vouchers valid for six months from date of purchase. Gift vouchers are non transferable and non refundable.
None of these terms affect your legal rights and these are not diminished in any way. If any term is held to be invalid under any applicable statute or rule of law, that term is automatically omitted from the terms to minimum extent necessary to comply with the law and without affecting the validity or enforceability of the remainder.
Your rights to return goods are protected under the EU Distance Selling Directive.